Operations Specialist (m/f) Division Issuing

Jetzt bewerben & Karriere starten
 

We are looking for someone to join our team at Wirecard Technologies GmbH, a subsidiary in Aschheim/Munich.


Your tasks

• Perform first analysis of trouble tickets, including review for completion, attempt to reproduce and provide initial response to requester
• Classify tickets according to severity, urgency and topic and assign them to the appropriate team
• Coordinate completion of trouble tickets within all teams of Division Issuing in a timely manner to meet SLAs
• Ensure that team members follow best practices when using the ticket tracking system
• Recognize patterns in tickets which could indicate a broader issue and bring this to the attention of the application teams
• Remain well-informed of new features, release cycles, and dependencies between the systems in Division Issuing
• Support B2B customers during both implementation and live phases


Your profile

• Bachelor's degree (or equivalent), preferably in Information Systems or a related field, or several years of equivalent work experience
• Experience in understanding the needs of customers (service oriented) and the ability to communicate clearly and professionally, by telephone and in written form
• Ability to grasp complex dependencies between multiple systems and make decisions accordingly
• Ability to understand new topics quickly and to communicate efficiently
• Excellent communication skills in both German and English are required
• Self-motivated and able to think independently
• Ability to work successfully in a Team


This is what we offer

• Challenging and diverse tasks with scope for introducing your own ideas and experience
• An excellent working atmosphere in a highly-motivated and successful team with an international company culture
• Further professional and personal development at one of the world's leading providers of payment processing
• An attractive salary as well as long-term prospects and a chance for promotion in a successful company that is growing strongly
• A modern workplace with additional company benefits such as a canteen, fitness area, incentives and staff events

Become part of our success story. Become part of a highly qualified team, united by a vision: to make payment happen.

Jetzt bewerben & Karriere starten

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